Senior Product Support Specialist at Aderant
Arayik Sargsyan
SaaS Support & Customer Success
5+ years supporting users of software and SaaS products
I turn confusing technical problems into clear answers, and I document each fix so it only has to be solved once.
- 5+years in technical support and customer success
- 90%first-contact resolution of hardware and software inquiries
- 98%customer satisfaction rate
- 4languages: Armenian, English, Russian, Arabic
Fixing the problem and the experience around it
Technical skill gets a ticket closed. Clear communication is what makes people trust support.
Arayik Sargsyan
SaaS Support & Customer Success
Yerevan, Armenia
I'm a support professional with more than five years in technical support, client success, and SaaS environments. I'm at my best when a confusing symptom turns into a clear cause, and I explain it in plain language so the person on the other end can get back to work.
Right now I'm a Senior Product Support Specialist at Aderant, supporting an eBilling platform used by law firms around the world. Before that I worked in support engineering and customer success, where I led client onboarding, wrote knowledge base articles that reduced ticket volume, and passed structured usability feedback to engineering teams.
I work in Armenian, English, Russian, and Arabic. I also produced, directed, and co-wrote a documentary that was nominated in the Feature-Length Documentaries category at the 29th Annual ARPA International Film Festival. It taught me project management, storytelling, and cross-cultural communication.
- Focus
- Technical support, SaaS support, customer success
- Works with
- Salesforce Service Cloud, Zendesk, knowledge bases
- Based in
- Yerevan, Armenia
- Languages
- Armenian, English, Russian, Arabic
How I work a ticket
Select a step to see what it looks like in practice.
Experience
From frontline support engineering to customer success and product support.
Skills
The tools and strengths I use day to day, grouped by what they're for.
Selected work
Support work I'm proud of, plus one creative project. Open any card for details.
Education and languages
Studied in Yerevan and Amman, and work comfortably across four languages.
Education
Languages
Certifications
Get in touch
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